Shipping policy
a) Delivery
i) An adult 21 years or older must be available to sign for delivery.Lexi Sangrias delivery team cannot leave wine on a door step, that's illegal. We will not be delivering or shipping to individuals outside of the District of Columbia, Maryland, or Virginia.
b) Extreme Weather
i) During warm summer months we highly recommend that you choose to include a Cold Pack - even if it's not hot in your area, we have to consider the temperatures along the shipping route. Orders that arrive heat-damaged without a Cold Pack cannot be credited, refunded, or replaced.
c) Cancellations
i) Order Errors: We're unable to cancel orders placed in error any point during order processing and fulfillment.
Returns
● We’re unable to accept returns for any reason, this includes orders placed in error.
● Undelivered sangrias cannot be credited, returned, or reshipped because we aren’t able to guarantee the sangria quality once it leaves our warehouse.
● A credit can only be applied to a customer's account if the Lexi Sangrias delivery team returns a package due to an error.